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In freelancing, delivering a professional and memorable experience to your client is key to building long-term relationships and gaining repeat business. Your clients should feel confident in your abilities and get satisfied with the outcome. Here are some powerful ways to ensure you’re always at the top of your game.
1. Utilize Qwego’s Powerful Tools
Leveraging Qwego’s tools like job progress updates, the time tracker, and kanban boards helps you stay organized and transparent. These tools provide your client with a real-time view of the project’s progress:
- Job progress updates: Keep clients informed of key milestones as they’re achieved. This demonstrates professionalism and ensures they know you’re on track.
- Time tracker: For hourly projects, using a time tracker helps clients feel secure about how their budget is being spent.
- Kanban boards: These offer a visual representation of project flow, giving both you and the client an easy way to see what’s in progress, what’s completed, and what’s coming up.
By using these tools, you provide clients with a structured & organized experience, eliminating guess work and confusion.
2. Keep the Client Up to Date
Frequent communication is crucial. Keep your client up to date and in sync throughout the entire project. This doesn’t just mean updating them when you hit a major milestone, but consistently providing smaller updates as well. When clients feel included in the process, they trust your work and appreciate your professionalism.
A simple with progress details can work wonders in ensuring your client is comfortable with how things are moving forward.
3. Eliminate Ambiguities
One of the biggest challenges in freelancing is the potential for misunderstandings or misaligned expectations. From the very beginning, make sure there are no ambiguities. Always clarify project details, deadlines, and deliverables. Before you begin any work, ensure you both have a shared understanding of the project scope, payment terms, and timelines.
When in doubt, always communicate to confirm you and your client are always on the same page. This prevents confusion and helps maintain a smooth, productive workflow.
4. Adhere to your commitments
Reliability is at the core of professional freelancing. If you’ve committed to a deadline, make sure you stick to it. Clients value punctuality, and completing work as promised is a huge trust-building factor. If you ever face any delay, communicate them early and offer solutions to stay on track.
5. Stick to the Original Scope
Scope creep can disrupt a project and lead to dissatisfaction on both sides. To avoid this, always stick to the original scope of work that was agreed upon. If the client requests additional work, make sure it’s clearly defined, and negotiate any necessary adjustments in terms or payment. Clear boundaries prevent the project from becoming unmanageable and ensure you both remain focused on the intended deliverables.
6. Maintain Professionalism
Finally, maintain professional behaviors throughout your interactions. This means:
- Communicate clearly and respectfully.
- Be responsive to messages and questions.
- Own up to mistakes if they happen, and focus on solving the problem.
- Respect the client’s time by keeping meetings brief and on-topic.
- Deliver high quality work that exceeds expectations.
Being polite, respectful, and focused on delivering a great experience will leave a lasting impression on your client.
